Privacy policy

Last updated 21 July 2026

Raasuum is operated by Woyitba Group, Mogadishu. This policy explains what we hold, why we hold it, and what you can ask us to do with it. It covers both the business owners who use Raasuum and the people whose details those businesses record in it.

If you run a business on Raasuum

We hold what we need to give you an account and bill you:

• Your name, email and phone number, and the businesses you belong to.
• Your business's name, district, city and logo.
• Your plan, billing period and the mobile-money number you nominate for payment.
• When you were last active, so we can show your team who is using the system.

If a business records you as a customer or tenant

A shop, pharmacy, restaurant or landlord using Raasuum may record your name, phone number, what you bought or rent, and any balance you owe them. That business is responsible for those records, not us — we store and process them on its instructions. If you want your details corrected or removed, ask the business you deal with. If you cannot reach them, contact us and we will help.

Payments

Mobile-money payments are handled by the payment provider, not by us. We never see or store a PIN. Against a payment record we keep the amount, the wallet used, the provider's reference and only the last two digits of the phone number it came from.

Messages

When a business sets up an automation rule, we send the message through an SMS or WhatsApp provider and keep a record of what was sent, to which number, and whether it was delivered — so the owner can see what happened. We do not use those numbers for our own marketing.

If you fill in the contact form

We keep your name, phone, email, business, city and message so we can reply, along with a shortened form of your network address to limit spam. We use it to contact you about Raasuum and nothing else.

Keeping businesses apart

Every record belongs to exactly one business, and the database itself enforces that separation on every query — a business cannot read another business's rows even if the application asks it to. Staff see only the business they are a member of.

Who else sees it

We do not sell data. We share it only with the suppliers needed to run the service:

• Our hosting and database providers, who store it on our behalf.
• The mobile-money provider, to take payments.
• The SMS and WhatsApp providers, to deliver messages you ask us to send.

How long we keep it

For as long as your account is open, plus a short period after closure so records can be restored or exported. Contact-form leads are kept while we may still be in conversation with you.

Your choices

You can ask for a copy of your data, ask us to correct it, or ask us to delete it. Owners can export their records from the app at any time, and can close a business from Settings.

Contact

Privacy questions: contact us, or WhatsApp +252 61 477 7432.